Support

Email Support

For any questions, issues, or feedback, email us at:
planetvermilion@gmail.com

We aim to respond within 24 hours on business days.

In-App Help

Many common tasks can be done directly inside the app:

• Export your data: Profile → Export My Data
• Delete your account: Profile → Delete My Data
• Manage subscription: Profile → Subscription
• Update email address: Profile → Account
• Reset your password: Tap "Forgot password?" on the login screen — we'll email you a reset link.

AI Video Analysis — Common Questions

How many analyses do I get?

Pro subscribers can run up to 3 AI Video Analyses per week. Your quota resets every Monday.

What clip formats are supported?

We recommend MP4 or MOV clips up to 8 minutes long. Very large files or uncommon formats may not be processed successfully.

My analysis failed — has my weekly quota been used?

No. If the analysis fails (for example, because the clip is corrupt or in an unsupported format), your weekly quota is not consumed. You can try again with a different clip.

How long does analysis take?

Typically 1–3 minutes depending on clip length. The match page will update automatically when your analysis is ready.

Is my video stored?

No. Your clip is uploaded to Google's Gemini AI service for analysis and permanently deleted from both Google's servers and ours immediately afterwards. We only store the analysis result. See our Privacy Policy for full details.

Privacy & Data

For privacy-related questions, data export requests, or to exercise your GDPR rights, see our Privacy Policy or email planetvermilion@gmail.com.

Subscription & Billing

ProEdge:Football Pro subscriptions are managed through the Apple App Store (iOS) or Google Play (Android).

iOS — manage your subscription

Go to iPhone Settings → [Your Name] → Subscriptions to cancel, change plan, or view billing history.

Android — manage your subscription

Open the Google Play app → tap your profile picture → Payments & subscriptions → Subscriptions to cancel, change plan, or view billing history.

For billing disputes or refund requests, contact Apple Support or Google Play Support directly, or email us and we'll assist where we can.